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Customer Service Representative (COS)

Date: Jun 25, 2019

Location: Lancaster, PA Pennsylvania, US, 17603

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You’ll see it in the vibrant colors of your school hallway, doctors and nurses will walk it while caring for your loved ones, your family will gather on it while creating everlasting memories.  We are North America’s #1 producer of resilient flooring products and our mission is to inspire great spaces.


That’s us. That’s Armstrong Flooring.



Community & Philanthropy: We have a heritage of investing millions of dollars in programs that enhance the neighborhoods where we live and work. Additionally, we’re proud that our employees regularly and willingly give of their time and talents to support the efforts of local organizations

Sustainability: Armstrong Flooring has a long-standing reputation for sustainable innovation, starting with using cork waste to make linoleum floors over 100 years ago. We continue to develop products that have lower environmental footprints, and in some cases, reduce the environmental footprints of the buildings where they are installed.




Armstrong Flooring is looking for a service oriented, self-starter for a Customer Service Representative in our Customer Order Shipment (COS) team. The key tasks for this position include maintaining orders and shipments for several types of customers, such as Distributors and Distribution Centers. This is a great opportunity to gain invaluable knowledge regarding the organization and our products. This information and the relationships that are gained as a result of performing within this role can lead to various opportunities with Armstrong Flooring, including positions within the fields of marketing, sales, and logistics. This position reports to the Customer Service Manager and the hours are Monday-Friday, 8:00 a.m. to 4:30 p.m. EST with overtime as required.


How you’ll contribute to the team:

  • Receiving and maintaining orders in SAP.
  • Organizing job site shipments according to the customers' requested delivery date and equipment needs.
  • Managing shipment capacity of Distribution Centers.
  • Verifying special pricing arrangements in margin.
  • Creating and processing intercompany shipments in SAP.
  • Processing customer returns, debits, and credits; resolving all issues in a timely manner.
  • Daily interaction by telephone, email, and/or fax with internal and external customers. Internal customers consist of marketing, sales, transportation, production planning, Distribution Centers, as well as other Customer Service Teams.  External customers include Distributors and Distribution Centers.  
  • Back up support within the Customer Service department as needed.


What you'll bring to the table:

  • Bachelor's or Associate's Degree or 1+ years of related customer service experience
  • Basic knowledge of MS Office (Word, PowerPoint, Excel)
  • Strong critical thinking skills with the ability to anticipate next steps
  • Strong attention to detail
  • Excellent teamwork skills with the ability to build and maintain effective business relationships
  • Solid math skills
  • Ability to prioritize workload, perform multiple tasks and meet deadlines in a fast paced environment
  • Superior verbal and written communication skills
  • Process improvement minded and action oriented


We'll be excited if you have:

  • SAP experience
  • Logistics or shipping experience


Location: 2500 Columbia Avenue, Lancaster, PA 17603

Customer Service Representative Salary: $37,000 - $40,000 based on experience


At Armstrong Flooring, every employee has a development plan and discussions around career growth. We have many employees with diverse backgrounds and career paths. We offer the following opportunities which promote a growth culture:


On-the-Job training

Tuition reimbursement

Instructor-led & online courses

Job shadowing

Cross-functional team projects



Choice of competitive Medical, Dental and Vision plans
Prescription plan with mail-order options

401k with company match

Health Savings & Flexible Spending Accounts

Dependent Care Flexible Spending Account

Paid vacation with graduated schedule & option to purchase more

Paid holidays

Annual incentive plan

Product discounts

Employee Assistance Program

Free coffee



Company celebrations & department gatherings
Family picnics

Recognition program
Service awards

Casual work environment


In addition, our world headquarters office offers:

Campus-like environment

3-mile wooded walking path

Fitness Center

Lunchtime Café

Disc golf, volleyball, bocce ball


Equal Opportunity Employer: Armstrong Flooring is an Equal Opportunity Employer M/F/Disabled/Vets


Notice to Staffing Agencies, Placement Services, and Professional Recruiters

Armstrong Flooring, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Armstrong Flooring employees directly in an attempt to present candidates.

Armstrong Flooring will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Armstrong Flooring, including unsolicited resumes sent to an Armstrong Flooring mailing address, fax machine or email address, directly to Armstrong Flooring employees, or to Armstrong Flooring’s resume database will be considered Armstrong Flooring property. Armstrong Flooring will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Armstrong Flooring will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.

Armstrong Flooring partners with Scout for all direct hire search firm activity. 

 Armstrong Flooring has a partnership with Scout for all of our direct hire search firm activity and as such, all inquiries and resumes must be submitted through Scout. Scout is an easy to use recruitment marketplace integrated within Bullhorn, PCRecruiter or accessible via Scout Connect. Accordingly, we respectfully ask agencies not to solicit our business managers or Talent Acquisition team directly and to reach out to Scout at

Nearest Major Market: Lancaster

Job Segment: ERP, SAP, Database, Recruiting, Technology, Human Resources

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